Privacy Policy

Welcome to FrostyBet’s Privacy Policy. This document explains how FrostyBet (referred to as “we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you use our website frosty-bet-casino.co.uk and related services. By accessing or using our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is FrostyBet Limited, registered in the United Kingdom. Our registered office address is 12 Regent Street, London, SW1Y 4LR, United Kingdom. For any questions or concerns regarding your privacy, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

  • Full name (first and last name)
  • Contact details such as email address, phone number, and postal address
  • Date of birth and gender to verify age and identity
  • Account registration information and profile details
  • Payment and transaction data, including deposits and withdrawals
  • Device information and IP address for security and fraud prevention
  • Usage data, including the date, time, and duration of your access and interactions with our services
  • Verification documents submitted for identity confirmation and regulatory compliance
  • Information from third-party sources for responsible gambling and fraud prevention
  • Any additional data you voluntarily provide through communication or account settings

3. How We Use Your Personal Data

Your personal data is used strictly for the following purposes:

  • To create, manage, and maintain your FrostyBet account
  • To verify your identity and age in compliance with UK Gambling Commission requirements
  • To process payments, withdrawals, and other financial transactions securely
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling protocols
  • To communicate important information about your account, service updates, and policy changes
  • To administer promotions, bonuses, and competitions you participate in
  • To send marketing communications with your explicit consent, which you can withdraw at any time
  • To personalise your experience and tailor our services to your preferences
  • To improve our platform, services, and internal policies through analysis and feedback
  • To monitor and prevent fraudulent or suspicious activity

4. Legal Basis for Processing Your Data

We process your personal data based on the following lawful grounds under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018:

  • Contractual necessity: to perform our contract with you and provide the services you request
  • Legal obligation: to comply with UK gambling laws, anti-money laundering regulations, and other statutory requirements
  • Consent: where you have given clear permission, especially for marketing communications
  • Legitimate interests: to protect our business, maintain security, and improve user experience, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable laws. Typically, your data will be kept for up to five years following the closure of your account or last activity. Certain data may be retained longer if required by law, such as for self-exclusion enforcement, fraud investigations, or regulatory audits.

6. Marketing Communications

With your explicit consent, we may send you promotional offers and marketing communications about FrostyBet and our partners. You may manage your marketing preferences or opt out at any time via your account settings or by following the unsubscribe instructions provided in our emails. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential cookies necessary for website functionality and security
  • Preference cookies to remember your settings and choices
  • Analytical cookies to understand how users interact with our site and improve performance
  • Advertising cookies to deliver relevant marketing content

You can control or disable cookies through your browser settings; however, disabling certain cookies may affect the functionality of our site.

8. Sharing Your Data

Your personal data may be shared with:

  • Service providers who assist us with payment processing, software, hosting, and customer support
  • Regulatory authorities such as the UK Gambling Commission and law enforcement agencies, where legally required
  • Fraud prevention and identity verification agencies
  • Affiliated companies within the FrostyBet group
  • Third parties to whom you have given explicit consent to share your information

When transferring data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include encryption, secure servers, access controls, and regular security assessments. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right to access the personal data we hold about you
  • The right to rectify inaccurate or incomplete data
  • The right to erasure (also known as the “right to be forgotten”) in certain circumstances
  • The right to restrict or object to processing in specific situations
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting prior lawful processing
  • The right not to be subject to automated decision-making, including profiling, that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Complaints

If you have concerns regarding our data processing or believe your rights have been violated, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.

13. Responsible Gambling

At FrostyBet, we are committed to promoting responsible gambling. If you feel your gambling is becoming problematic, we encourage you to seek help and use tools such as self-exclusion or deposit limits available on our platform. For further support, please visit the BeGambleAware website.

Last updated: 01.06.2024