Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“Terms”) govern your access to and use of the website frosty-bet-casino.co.uk (“FrostyBet”, “we”, “us”, “our”).

1.2. By registering an account, placing bets, or using any services on FrostyBet, you confirm that you have read, understood, and accepted these Terms, our Privacy Policy, and Responsible Gambling Policy.

1.3. If you do not agree to any part of these Terms, you must not use our website or services.

2. Definitions

  • Player/User/You: Any individual who registers or plays on FrostyBet.
  • Account: Your personal profile created to access the services.
  • Games: All casino games, including slots, table games, and live dealer products offered.
  • Operator: The company licensed to operate FrostyBet in the United Kingdom.
  • Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2. It is your responsibility to ensure that online gambling is lawful in your location before using FrostyBet.

3.3. Employees of the Operator, their close relatives, affiliates, and anyone connected to the operation of FrostyBet are prohibited from participating.

4. Account Registration and Security

4.1. Only one account per person, household, device, or IP address is permitted.

4.2. You must provide accurate, truthful, and current information during registration, including full name, date of birth, address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.

4.4. We reserve the right to verify your identity at any time by requesting official documents such as a passport, driving licence, or utility bill.

4.5. Accounts found to contain false or misleading information may be suspended or closed, and any winnings forfeited.

5. Deposits and Payments

5.1. Deposits must be made using payment methods registered in your name.

5.2. Minimum and maximum deposit limits apply; please refer to our Banking page for details.

5.3. We do not charge fees for deposits, but your payment provider may apply charges.

5.4. FrostyBet does not provide credit or loan services; all funds deposited must be your own.

5.5. Deposits are intended solely for wagering; suspicious deposit patterns may result in account suspension pending review.

6. Withdrawals

6.1. Withdrawals will generally be made to the same payment method used for deposits, subject to verification.

6.2. Withdrawal limits and processing times vary; please consult our Banking section for current policies.

6.3. We may require identity verification before processing withdrawals, including valid ID and proof of address.

6.4. While we endeavour to process withdrawals promptly, FrostyBet is not liable for delays caused by third-party payment processors.

6.5. To withdraw your full balance and close your account, please contact Customer Support.

7. Account Inactivity and Fees

7.1. Accounts with no login activity for a continuous period of six months will be considered inactive.

7.2. Inactive accounts may incur a monthly administration fee of up to £5, deducted from your balance after prior notification.

7.3. Accounts with zero balance may be closed after extended inactivity.

7.4. You may reactivate a dormant account by contacting Customer Support and verifying your identity.

8. Responsible Gambling

8.1. FrostyBet is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

8.2. If you believe you have a gambling problem, we encourage you to use these tools or contact our support team for assistance.

8.3. Additional help and advice are available through GamCare and the UK Gambling Commission.

9. Prohibited Conduct

9.1. You must not engage in any fraudulent or unlawful activity, including but not limited to:

  • Money laundering or financing of terrorism
  • Use of bots, scripts, or automated systems
  • Cheating, collusion, or manipulation of games
  • Maintaining multiple accounts
  • Using VPNs or proxies to circumvent geographic or regulatory restrictions

9.2. Accounts suspected of violating these rules may be suspended or closed, and winnings withheld.

9.3. Sharing your account or allowing others to play on your behalf is strictly forbidden.

10. Bonuses and Promotions

10.1. All bonuses and promotions are subject to specific terms and wagering requirements, which are available on the Promotions page.

10.2. Abuse of bonuses, including multi-accounting or collusion, will result in forfeiture of bonuses and winnings.

10.3. FrostyBet reserves the right to cancel or withhold bonuses in cases of suspected abuse or technical exploitation.

10.4. Promotional offers may have expiry dates and restrictions on eligible games.

11. Fair Gaming

11.1. All games are provided by licensed software suppliers and use certified Random Number Generators (RNGs) to ensure fairness and integrity.

11.2. FrostyBet reserves the right to void bets or winnings if technical errors, malfunctions, or breaches of these Terms are detected.

12. Limitation of Liability

12.1. FrostyBet is not liable for any losses, damages, or expenses arising from the use of our services, including but not limited to technical failures, delays, or interruptions.

12.2. You accept all risks associated with gambling, and our maximum liability is limited to the value of your last deposit.

12.3. We are not responsible for the content or security of external websites linked from FrostyBet.

13. Privacy and Data Protection

13.1. Your personal data is processed in accordance with our Privacy Policy, which complies with the UK Data Protection Act 2018 and GDPR.

13.2. We implement robust security measures to protect your information from unauthorised access or disclosure.

13.3. For full details, please review our Privacy Policy available on the website.

14. Intellectual Property

14.1. All content, trademarks, logos, and materials on FrostyBet are owned by or licensed to the Operator.

14.2. You may not copy, reproduce, distribute, or create derivative works from any site content without prior written consent.

15. Complaints and Dispute Resolution

15.1. Should you have any complaints, please contact our Customer Support team first for resolution.

15.2. We aim to resolve all issues promptly and fairly.

15.3. If you remain unsatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.

15.4. All complaints must be submitted in writing for formal consideration.

16. Changes to These Terms

16.1. We reserve the right to update or amend these Terms at any time.

16.2. Significant changes will be communicated via email or website notifications.

16.3. Continued use of FrostyBet following updates constitutes acceptance of the revised Terms.

16.4. It is your responsibility to review these Terms regularly to stay informed.

17. Contact Information

For any questions, support, or to exercise your rights under these Terms, please contact us:

By registering and playing at FrostyBet, you confirm that you have read, understood, and agreed to these Terms and Conditions.

UK Gambling Commission | GamCare – Responsible Gambling Support